Skip to content

Report an issue


1. I have an emergency or need to report an issue

For situations requiring immediate help and/or assistance:

Water emergencies

If you have an emergency - please don't wait

We welcome calls in Welsh. Please call us on 0800 052 0130

0800 052 0130

24hrs a day, 7 days a week

Sewer flooding & sewerage emergencies

If you have an emergency - please don't wait

0800 085 3968

24hrs a day, 7 days a week

Message us on Social Media

We can help with day-to-day queries via Direct Message on Facebook and Twitter.

2. Please select

Is your query about:

  • A toilet or drainage/flooding
  • A manhole cover or lid
  • Pollution

3. Live chat

Live chat about a wastewater issue or query

Please note that this channel is specifically for waste water enquiries. Our waste water customer support team is not able to support with any enquiries relating to your account or clean water supply. If your contact today is not waste-related, our customer advisor will kindly ask you to recontact us.

If your query is about an ongoing or existing issue, it would be helpful if you have a job reference number available.

Chat to our waste water customer support team

8am - 6pm Monday to Friday and 9am - 1pm on Saturday. Closed on Bank Holidays.

Chat now Offline Live Chat

3. Live chat

Live chat about water and sewerage queries

Speak to one of our customer service agents about water and sewerage.
8am - 6pm Monday to Friday and 9am - 1pm on Saturday.

Chat now Offline Live Chat