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Cymraeg

How can we help you?

Our customers usually search for:

Report an issue

1. I have an emergency or need to report an issue

For situations requiring immediate help and/or assistance:

Water emergencies

If you have an emergency - please don't wait

We welcome calls in Welsh. Please call us on 0800 052 0130

0800 052 0130

24hrs a day, 7 days a week

Sewer flooding & sewerage emergencies

If you have an emergency - please don't wait

0800 085 3968

24hrs a day, 7 days a week

Report an issue online

Report leaks, low pressure, blockages, odours and more

Report an issue

Check for current work

See if there are any emergency works happening in your area right now

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Message us on Social Media

We can help with day-to-day queries via Direct Message on Facebook and Twitter.

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Live chat about water, wastewater or sewerage queries Speak to one of our team about any water or wastewater enquiries

2. Please select

Is your query about:

  • A toilet or drainage/flooding
  • A manhole cover or lid
  • Pollution
Yes
No

3. Live chat

Live chat about a wastewater issue or query

Please note that this channel is specifically for waste water enquiries. Our waste water customer support team is not able to support with any enquiries relating to your account or clean water supply. If your contact today is not waste-related, our customer advisor will kindly ask you to recontact us.

If your query is about an ongoing or existing issue, it would be helpful if you have a job reference number available.

Chat to our waste water customer support team

8am - 6pm Monday to Friday and 9am - 1pm on Saturday. Closed on Bank Holidays.

Chat now Offline Live Chat

3. Live chat

Live chat about water and sewerage queries

Speak to one of our customer service agents about water and sewerage.
8am - 6pm Monday to Friday and 9am - 1pm on Saturday.

Chat now Offline Live Chat