Online services
Update your details
Change your billing address
Use this form to change your billing address.
Change your contact number
Use this form as the account holder to change your contact number.
Change your email address
Use this form as the account holder to change your email address.
Change your language preference
Use this form to select your preferred language for any personalised correspondence we send you which we are able to provide in Welsh or English.
Change your name
Use this form as the account holder to change your name.
Our affordability tariffs
Customer assistance fund debt support scheme application
Apply online for our customer assistance fund debt support scheme application.
HelpU
If you are a low income household and in receipt of means-tested benefits, you may be eligible for support through our HelpU tariff to reduce your future payments.
WaterSure Wales
Apply for our Bill Cap - WaterSure Wales tariff by downloading and returning the application form.
Water direct debt support scheme application
Apply online for our Water Direct debt support scheme.
General enquiries
Send us a clean water services message
Get in touch for any clean water services queries you may have.
Send us a developer services message
Get in touch for any developer services queries you may have.
Send us a message
Get in touch for any billing, water, wastewater and developer services queries you may have.
Send us a waste water services message
Get in touch for any waste water services queries you may have.
General business enquiry
If you have a general enquiry, send it to our Business team using our online form.
Other services
Apply for a water meter
To apply for a meter, you need to be the registered bill payer or a tenant that pays for water to a local Council or Housing Association.
Create a landlord account
In order to submit your property registration, we will require your details as well as the details of your property.
Priority services register
Learn how our free Priority Services Register can provide extra support for you and your family to meet your specific needs.
Make a complaint
Please provide your contact details and as much information as possible to help us investigate your complaint.
Paperless billing de-registration
To switch back to paper bills, please confirm your details and why you’ve chosen to leave.
Register an empty property
Our charges are payable on properties to which water and / or sewerage services are applied but we may decide not to charge where they are neither occupied or furnished.
Request a free callback
Use this form to request a free call back from one of our friendly billing customer service team.
Request help with your bill
If you're having difficulty paying your bill then we have lots of support available, please complete this form and one of our agents will be in touch.
Request to revert back to unmeasured charges
Use this form to request to have your charges reverted back to being unmeasured, if you are eligible.
Setup a payment card
Use this form to setup a payment card to pay your water bill.
Tenant registration
This form is for landlords to inform us that a property they own, and are the named account holder for, is now tenanted.
Third party customer call referral
Please complete this form if you are supporting a customer who would like a call back from the Vulnerable Customer Team within 14 days.
Our developer services applications
To find out more about our developer services applications click here.
Take me to the applications
In your area
Check if there is any work or reported incidents near you that could be affecting your water supply, or sign up to receive alerts and updates.