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Cymraeg

Apply for a water meter

If you have just purchased or moved into a property, you can apply once you have your customer reference number and first bill.

If you’re moving in to our region for the first time or moving to another property within our region, you can let us know online.

Could you be saving money with a meter? Check out the calculator on our bill explanation page here.

More information about having a water meter can be found here.

This form is also available in Welsh.

You may already have a water meter

As part of our ongoing work to reduce leakage and improve service efficiency, some properties already have a water meter installed outside, even if it’s not currently being used for billing. If our records show that a meter is already fitted to your supply, we’ll update your billing to charge you on the meter from the date of your application.

Please note:

  • We won’t write to you separately to confirm the change
  • You’ll receive a final statement for your unmeasured (non metered) account before meter billing begins

Please select one of the buttons above to carry on with your meter application. Please complete only one customer type.

Your Welsh Water account

We need the following information to retrieve your Welsh Water customer account.



Your 10 digit customer reference number can be found in the top right corner of your bill, on your My Account dashboard, or the reference on your payment if you pay by direct debit.

If you provide a mobile number, you will be able to book an appointment by text within 14 days of applying.

Only continue with this option if the property is unoccupied.

Your Welsh Water business account

We need the following information to retrieve your Welsh Water customer account.

If you provide a mobile number, you will be able to book an appointment by text within 14 days of applying.