Apply for a water meter

If you have just purchased or moved into a property, you can apply once you have your customer reference number and first bill.

If you’re moving in to our region for the first time or moving to another property within our region, you can let us know online.

Could you be saving money with a meter? Check out the calculator on our bill explanation page here.

More information about having a water meter can be found here.

This form is also available in Welsh.

You may already have a water meter

As part of our ongoing work to reduce leakage and improve service efficiency, some properties already have a water meter installed outside, even if it’s not currently being used for billing. If our records show that a meter is already fitted to your supply, we’ll update your billing to charge you on the meter from the date of your application.

Please note:

We won’t write to you separately to confirm the change
You’ll receive a final statement for your unmeasured (non metered) account before meter billing begins

Please choose which customer type best describes you:

Personal / Residential I own or rent my property and am responsible for paying the water bill.

Business I have a business account for my company or business premises.

Please select one of the buttons above to carry on with your meter application. Please complete only one customer type.

Your Welsh Water account

We need the following information to retrieve your Welsh Water customer account.

Your 10 digit customer reference number can be found in the top right corner of your bill, on your My Account dashboard, or the reference on your payment if you pay by direct debit.

10 digit customer reference number

Title

First name

Surname

Date Of Birth (dd/mm/yyyy)

Email address

Your telephone number

How many people live in the property?

Only continue with this option if the property is unoccupied.

Your Welsh Water business account

We need the following information to retrieve your Welsh Water customer account.

10 digit customer reference number

Company name

Company number

Email address

Company contact number

What does My Account offer?

View your account information of balance, bills, payments and letters online. You'll also be able to download recent bills to print off.

If you're on a water meter, we'll let you know when your reading is needed. We've made it easier and faster for you to submit the reading itself too!

Set up a direct debit to pay your bill or amend the date and bank details for your active direct debit.

Make a payment online against your account and save time by passing our security checks.

We'll let you know if there are any issues affecting your area (for example, if there's a burst or emergency near you). You can then find out more information and sign up for email updates on our progress.

Signing up to My Account will also mean you'll receive your bill online and not through the post. Instead, you'll be able to see your bill instantly in your secure online account at any time. We'll email or text you to let you know your bill or letters are available too.

If you have a water meter, you can compare your usage to that of an average property of your size, giving you the information you need to make any changes to your usage and save money, water and the environment!

You can deregister from My Account online by using our online webform.

How can we help you?

Our customers usually search for:

Apply for a water meter

You may already have a water meter

Your Welsh Water account

Your Welsh Water business account

What does My Account offer?

View balance, bills, payments and letters

Submit a meter reading

Set up or amend a direct debit

Make a payment

Check your area

Switch to paperless billing

View your metered usage

How do I deregister from My Account?