Leakage In Your Property
We know finding a leak can be worrying. If a leak is inside the property it is the responsibility of the property owner or occupier to arrange repairs. The good news is that help is available, and we'll guide you to the right support.
Who is responsible for fixing leak inside a property?
Leaks that happen inside a home, business, or other property are usually the responsibility of the:
- Homeowner
- Tenant (depending on tenancy agreements)
- Landlord
- Business owner
- Property manager
As your water company, we look after leaks on our water network, but leaks inside a property are not part of the network that we maintain.
What should you do next?
To repair the leak and prevent further damage, we recommend contacting a qualified plumber as soon as possible.
Find a trusted Watersafe plumber in your area below.
Watersafe - Local Approved Plumbers
Find your nearest, Watersafe-approved plumber, just enter your postcode or use your location.
Support that may be available to you
Our Cartref leak assistance scheme
You may also be eligible for support through our Cartref leak assistance scheme. The Cartref team work closely with customers by offering a number of personal services, from offering free leaking loo repairs by our qualified plumbers to undertaking personalised in-home water efficiency visits to help you understand your water consumption and how you can make small changes that could have big impacts to your household bills and to the environment.
More information about our Cartref scheme is available here.
A Leak allowance
If you have a water meter installed, and the leak has caused your water bill to be higher than usual, you may be able to apply for a leak allowance once the repair has been completed.
A leak allowance may help reduce some of the extra charges caused by the leak.
Call us on 0800 052 0130 to discuss a leak allowance once your repair has been completed.
Need to report a different leak?
If you think the leak is outside the property, or you selected the wrong option, you can return and report a different leak online.