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Need some help?

If you're stuck on a question or step in your move, here are some easy things you can do next...

1. Check the help on the question(s) you're stuck on
We’ve added extra tips to some questions. Be sure to check the "Show help" to see more information about what we're asking and what you'd need to do.

2. Chat to us online
Prefer to ask someone? Start a live chat with one of our friendly team by selecting the chat icon in the bottom right of your screen. You usually won't wait more than X minutes to get through to an advisor

3. Message us on social media
Send us a direct message on either Facebook or X and one of our advisors will message you back.

4. Call us
Give us a call on 0800 052 0145 to talk to one of our friendly advisors. You usually won't wait more than Y minutes to speak to an advisor over the phone.

Contact Us


Contact us about direct debits


Online

You can manage a direct debit online:
Set up a direct debit online

Change a direct debit online
Please note that you can only change the frequency of your direct debit (weekly, monthly, annually), the day or date of your direct debit, as well as the bank details to pay your direct debit from. If you want to change the amount of your direct debit please call us.

Live Chat

Call us

Our contact number is 0800 052 0130.

We're open 8am to 6pm Monday to Friday and 9am to 1pm on Saturday, and closed on Bank Holidays. this will enable us to better understand the issue you are experiencing and ensure a timely response.

Our busiest call times

We usually have our longest waiting times between 11am and 1pm, but we're open until 6pm on weekdays if you wanted to contact us at a quieter time.



British Sign Language

You can contact us using British Sign Language here.

Contact us about your move


Online

You can let us know you're moving online:
New customers
Existing customers
Please note that you will need to go paperless and sign up to My Account to let us know you're moving as an existing customer.



Live Chat



Call us

Our contact number is 0800 052 0130.

We're open 8am to 6pm Monday to Friday and 9am to 1pm on Saturday, and closed on Bank Holidays. this will enable us to better understand the issue you are experiencing and ensure a timely response.

Our busiest call times

We usually have our longest waiting times between 11am and 1pm, but we're open until 6pm on weekdays if you wanted to contact us at a quieter time.



British Sign Language

You can contact us using British Sign Language here.

Emergencies

For situations requiring immediate help and/or assistance:

Water emergencies

If you have an emergency - please don't wait

0800 052 0130

24hrs a day, 7 days a week

Sewer flooding & sewerage emergencies

If you have an emergency - please don't wait

0800 085 3968

24hrs a day, 7 days a week

Online

Check for current work
See if there are any emergency works happening in your area right now
Check my area



Live Chat



British Sign Language

You can contact us using British Sign Language here.

Contact our Wastewater Services team


This is copy and a link to the Waste Services form. Customer cannot continue with a general enquiry.


Still have a question?

Tell us what your query is about

Speak to our operations team:

0800 052 0130

24hrs a day, 7 days a week

Speak to our Developer Services team:

0800 917 2652

Monday to Friday, 8:30am to 5:00pm

If you'd prefer to speak to us in Welsh

0800 052 6058

Mon - Fri 8am to 6pm

Text relay for customers with hearing and speech difficulties.
Telephone: 18002 & number you want to call
Textphone: 18001 & number you want to call

Bogus caller / checking a visiting officers identity:

0800 281 141

24 hours a day, 7 days a week