Customer Care
Your experience matters to us. We’re committed to providing a reliable, high-quality service and making every interaction with us as easy and positive as possible.
We always aim to get things right the first time, but we know there are times when we can do better. Whether you’d like to tell us about a great experience or raise a concern about our service, we want to hear from you. Your comments help us improve what we do and allow us to resolve any issues quickly and fairly.
Getting in touch
The quickest way to contact us is by phone on 0800 052 0145 or complete the online form below. Our team is here to help and will do their best to assist you as quickly as possible.
Share your experience
We're always pleased to hear when we've made a difference. If a member of our team has provided excellent service, we'd love to hear about it. Sharing your experience helps us recognise and celebrate the people who go the extra mile for our customers.
Complete our Customer Care form
If you’d rather provide your feedback online, please complete our online form here.
Send us a compliment
If you would like to send us a compliment about one of our colleagues or teams please complete our form and we will be sure to pass on your thanks.
Our Welsh Language provision
If you’d rather provide your feedback online about our Welsh Language provision, please complete our online form here.
How we handle your complaints and compliments
PDF, 83.5kB
If you have a query about any of our services, the quickest way to contact us is by telephone.
If we have made a mistake or have done something wrong, please let us know straight away so we can put things right for you as quickly as possible.
Contact the Consumer Council for Water (CCW)
If you’re unhappy with our response, you can get in touch with the Consumer Council for Water (CCW) — the independent voice for water customers.
Take me to the consumer council for waters website